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Cancellation policy

Cancellation Policy

Last Updated: 22/04/2025

1. Order Cancellation Before Shipment

      Customers can request order cancellations before the order is shipped.

      To cancel an order, please contact our customer support team via phone (+91 9709244244) or email (helpdesk@gitabook.com) with your order details.

      If the cancellation request is approved, the refund (if applicable) will be credited within 5-7 business days through the original payment method.

2. Cancellation After Shipment

Once an order has been shipped, it cannot be canceled.  

3. Prepaid Orders

      For prepaid orders, the refund will be credited within 5-7 business days after cancellation confirmation.

      If the order is canceled before shipment, the full amount will be refunded.

      If the order is canceled due to unforeseen circumstances (such as stock unavailability), a full refund will be issued automatically.

4. Cash on Delivery (COD) Orders

      COD orders can be canceled before shipment by notifying our customer service team.

      Failure to accept a COD order upon delivery may lead to restrictions on future COD purchases.

5. Exceptions

      Custom-made or specially ordered books cannot be canceled after the order has been placed.

      Orders that have already been processed for shipment cannot be canceled.

For any further queries regarding order cancellations, please reach out to us at helpdesk@gitabook.com or call +91 9709244244.

We appreciate your support and understanding.

Gita Book Shop

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