Privacy Policy

At Gita Book Shop, operated and managed by Gita Pustakalaya (https://gitabookshop.com), we value the trust you place in us and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit or interact with our website and avail of our products and services.

This policy applies to all visitors, customers, and users of our platform, and it governs the manner in which we handle the information provided to us through any medium including our website, mobile site, or mobile application (collectively referred to as the "Platform").

We operate exclusively within the jurisdiction of India, and our services are currently not available outside the country. All personal information collected is stored and processed within India in accordance with applicable Indian laws, including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

At Gita Book Shop, we are committed to protecting your privacy and ensuring transparency in the way we collect and handle your personal data. When you visit or interact with our Platform, we collect a variety of information from and about you to provide a seamless and personalized shopping experience, to improve our services, and to fulfill our legal obligations.

The personal data we collect may include:

• Full name and date of birth
• Residential or shipping address
• Contact details (phone number and email ID)
• Payment information (credit/debit card details, UPI IDs, bank account numbers)
• Browsing patterns and behavioral data
• IP addresses and device identifiers
• Transaction history and order details
• Customer feedback and survey responses

Your trust is of utmost importance to us, and we ensure that your data is collected only when necessary, stored securely, and used solely for the purposes stated within this Privacy Policy.

At Gita Book Shop, operated by Gita Pustakalaya, we are committed to using your personal data with the utmost responsibility and care. The information collected from you is primarily used to:

• Deliver the services and products you request
• Process transactions efficiently and manage order fulfillment
• Provide timely notifications about your purchases
• Improve website functionality and content
• Enhance customer support and troubleshoot issues
• Protect our platform against fraudulent or unauthorized activity
• Communicate special offers and promotional content (with opt-out option)
• Conduct internal research and analysis to understand user behavior

Rest assured, all data usage is carried out in accordance with applicable laws and with a strong emphasis on protecting your privacy and personal information.

At Gita Book Shop, we value the privacy of our users and are committed to maintaining the confidentiality of the personal information you share with us. However, in the course of providing our services and fulfilling our obligations, certain circumstances may require us to share your personal data with trusted third parties.

We may share your information with:

• Delivery and logistics partners for order fulfillment
• Payment gateway providers for secure transaction processing
• IT service providers for platform maintenance and security
• Affiliated entities within Gita Pustakalaya for internal operations
• Government authorities and law enforcement when mandated by law

At Gita Book Shop, operated by Gita Pustakalaya, we are deeply committed to protecting the confidentiality, integrity, and security of your personal information. We understand the sensitivity of the data you entrust to us, and we take comprehensive measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• Encryption protocols for data transmission
• Secure server infrastructure
• Firewall protection
• Restricted access controls
• Regular system monitoring and vulnerability assessments
• Staff training on data protection best practices

We encourage you to maintain the confidentiality of your login credentials and notify us immediately if you suspect any unauthorized activity on your account.

At Gita Book Shop, we maintain clear policies regarding the retention and deletion of user data in accordance with applicable laws and best industry practices.

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, resolving disputes, improving our services, and meeting our legal, accounting, or reporting obligations.

You have the right to request deletion of your personal data at any time through:

• Your user account settings on the Platform
• Submitting a formal request to our customer service
• Contacting our designated grievance officer

At Gita Book Shop, we respect your privacy and are committed to ensuring that your personal data is handled with transparency and care. As a user of our platform, you are entitled to a range of rights:

• Right to Access: Review the personal data we collect and process about you
• Right to Rectification: Request corrections or updates to incomplete, inaccurate, or outdated data
• Right to Deletion: Request removal of your personal data from our systems
• Right to Withdraw Consent: Revoke previously granted consent for data collection and use
• Right to Restriction: Limit how we process your personal information

To exercise any of these rights, please contact us through the information provided in this Privacy Policy. We may conduct a verification process to confirm your identity before taking any action.

Gita Pustakalaya reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal or regulatory requirements, or to enhance clarity and transparency in the way we handle your personal data.

Whenever we make material changes to our Privacy Policy, we will take appropriate measures to inform you, which may include:

• A prominent notice on the homepage of our website
• Email notifications
• Other direct forms of communication

We encourage all users to periodically review this Privacy Policy to stay informed about how we are protecting your personal information. Your continued use of the Gita Book Shop Platform after any changes constitutes your acceptance of those changes.