Refund Policy

Last Upated: 22/04/2025

Gita Pustakalya 

Near Kali Mandir, Purana Bazar Main Road, Dhanbad (Jharkhand) - 826001: 

Contact: 9709244244 | Email: helpdesk@gitabook.com

At Gita Book Shop, we strive to provide our customers with high-quality religious books and excellent service. However, if you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand the conditions under which refunds are processed.

Eligibility for Refund

1.     Damaged or Defective Items: If you receive a damaged or defective book, please contact us within 7 days of delivery with a clear image of the issue.

2.     Incorrect Item Received: If you receive an incorrect book, notify us within 7 days of delivery, and we will arrange a replacement or refund.

3.     Lost or Undelivered Orders: If your order is lost in transit and not delivered within the estimated delivery time, we will initiate a full refund.

Non-Refundable Items

1.     Books that are returned without original packaging or are used and not in resalable condition.

2.     Orders placed by mistake or due to a change of mind.

3.     Digital products (e-books, PDFs, or any downloadable content).

4.     Any book marked as final sale or non-returnable.

Refund Process

● To initiate a refund, please email us at helpdesk@gitabook.com with your order number, issue details, and images (if applicable).if approved, the refund (if applicable) will be credited within 5-7 business days through the original payment method.