Refund Policy

At Gita Book Shop, operated by Gita Pustakalaya, we strive to provide our customers with high-quality religious books and excellent service. However, if you are not fully satisfied with your purchase, we are here to help.

Please read our refund policy carefully to understand the conditions under which refunds are processed. Our goal is to ensure a fair and transparent experience for all our valued customers.

We understand that sometimes issues may arise with your order. You may be eligible for a refund under the following circumstances:

1. Damaged or Defective Items: If you receive a damaged or defective book, please contact us within 7 days of delivery with a clear image of the issue. We will assess the damage and arrange for a replacement or refund as appropriate.
2. Incorrect Item Received: If you receive an incorrect book that does not match your order, notify us within 7 days of delivery, and we will arrange a replacement or refund. Please ensure that the item is in its original condition with all packaging intact.
3. Lost or Undelivered Orders: If your order is lost in transit and not delivered within the estimated delivery time, we will conduct an investigation with our shipping partner. Once confirmed, we will initiate a full refund of your order amount.

To maintain fairness and quality standards, certain items and situations are not eligible for refunds. Please review the following carefully:

1. Books Without Original Packaging: Books that are returned without original packaging or are used and not in resalable condition will not be eligible for a refund. We expect all returned items to be in the same condition as received.
2. Orders Placed by Mistake: Orders placed by mistake or due to a change of mind are not eligible for refunds. We encourage customers to review their orders carefully before completing the purchase.
3. Digital Products: Digital products such as e-books, PDFs, or any downloadable content cannot be refunded once they have been accessed or downloaded.
4. Final Sale Items: Any book marked as "final sale" or "non-returnable" at the time of purchase is not eligible for refund or exchange under any circumstances.

We have streamlined our refund process to make it as simple and efficient as possible. Follow these steps to initiate a refund:

Refund Timeline:

• Request Review: 2-3 business days
• Refund Processing: 5-7 business days after approval
• Bank/Payment Gateway Processing: Additional 3-5 business days (varies by bank)

If you have any questions, concerns, or need assistance with your refund request, our dedicated customer service team is here to help. Please don't hesitate to reach out to us through any of the following channels:

We are committed to resolving your concerns promptly and ensuring your satisfaction with our services. Your feedback helps us improve and serve you better.